Privacy Policy
How 77bdcc Protects Your Data

1. Introduction

77bdcc is an online casino and sports betting platform serving players across Bangladesh. As part of operating this platform, we process personal data about our registered players and website visitors. We take our data protection responsibilities seriously and are committed to handling personal information transparently, securely, and only for legitimate purposes.

This Policy has been written to give you a clear and complete picture of our data practices. If at any point you have questions about how 77bdcc handles your personal information that are not answered in this document, please contact our support team via live chat and we will respond promptly.

2. Personal Data We Collect

77bdcc collects personal data in the following categories, depending on your interactions with the platform:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, National ID number, passport number	Registration & KYC verification
Contact Data	Mobile phone number, email address, residential division (e.g., Dhaka, Chittagong, Sylhet)	Registration & account updates
Financial Data	bKash/Nagad/Rocket/Upay wallet numbers, bank account details, transaction history	Deposits, withdrawals & KYC
Technical Data	IP address, device type, browser type and version, operating system, session timestamps	Automatically on platform use
Usage Data	Games played, bet amounts, win/loss history, session duration, pages visited	Automatically during gameplay
Communications Data	Live chat transcripts, support ticket content, email correspondenceWhen you contact support
Responsible Gaming Data	Deposit limits set, self-exclusion status, cooling-off periods, session reminders	When you use responsible gaming tools

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes.

3. How We Collect Your Data

77bdcc collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or updating your account settings.
• Automated technologies: When you visit or use the 77bdcc platform, we automatically collect technical and usage data via server logs, session tracking, and cookie technologies. This includes your IP address, device identifiers, and in-session behaviour.
• Payment processors: When you transact via bKash, Nagad, Rocket, Upay, or a linked bank account, the relevant payment provider shares transaction confirmation data with us to credit or debit your account accurately.
• Identity verification providers: Where KYC checks are conducted using a third-party verification service, that provider may share the outcome of the verification and relevant identity data with us to allow account approval.
• Fraud prevention services: We may receive risk signals and flagged data from third-party fraud detection partners to protect the integrity of the platform and the security of all players' accounts.

4. How We Use Your Personal Data

77bdcc uses personal data for the following purposes, each of which is tied to a lawful basis described in Section 5:

• Account creation and management: To register your account, authenticate your identity, and maintain accurate account records.
• Processing transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain a complete and accurate transaction history.
• Identity verification (KYC): To verify that you meet the minimum age requirement of 18 years and to confirm that your identity matches the payment methods associated with your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct described in the Terms & Conditions.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limit, and cooling-off tools requested by players.
• Customer support: To respond to queries, complaints, and account issues submitted via live chat or email.
• Platform improvement: To analyse aggregated usage data and identify opportunities to improve game offerings, payment flows, and user experience.
• Legal and regulatory compliance: To retain records as required by applicable law and to respond to lawful requests from authorities.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications (see Section 12).

5. Legal Basis for Processing

Every personal data processing activity carried out by 77bdcc is grounded in one of the following lawful bases:

• Contractual necessity: Processing required to perform the contract between you and 77bdcc — including account registration, payment processing, bet settlement, and customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including identity verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing carried out for 77bdcc's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — in particular for marketing communications. Where consent is the lawful basis, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

77bdcc does not sell, rent, or trade your personal data to third-party marketers. Personal data is shared only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners receive only the data necessary to process the specific transaction requested.
• Identity verification providers: Third-party KYC service providers receive identity document data solely for the purpose of verifying your identity and age.
• Fraud and risk management partners: Specialist fraud detection services may receive technical data (such as IP addresses and device fingerprints) to identify suspicious activity and protect all players on the platform.
• Game content providers: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and Spribe receive minimal session data necessary to deliver game content and record game outcomes. They do not receive financial or identity data beyond a pseudonymous player identifier.
• Legal and regulatory authorities: In response to a valid legal requirement, court order, or regulatory demand, 77bdcc may disclose personal data to law enforcement or competent authorities. Where permitted by law, we will notify you of such a request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the 77bdcc business, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom 77bdcc shares personal data are required to maintain appropriate technical and organisational security measures and to process that data only for the specific purpose for which it was shared.

7. Cookies & Tracking Technologies

77bdcc uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and support security functions. The following categories of cookies are used:

• Essential cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. The platform cannot operate without them.
• Functional cookies: Used to remember your preferences, such as your last selected game category or preferred payment method, to improve your experience on return visits.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform, which features are most used, and where usability issues may exist. This data is used solely to improve the service.
• Security cookies: Used to detect and prevent fraudulent sessions, account takeover attempts, and bot activity.

You may configure your browser to refuse non-essential cookies. However, disabling essential cookies will prevent you from logging in and using core platform features. By continuing to use the 77bdcc platform, you consent to the use of essential cookies as described above.

8. Data Retention

77bdcc retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to longer retention periods required by law. The following retention guidelines apply:

• Active account data: Retained for the lifetime of the account and for a minimum of 5 years following account closure, to comply with anti-money laundering and record-keeping requirements.
• Transaction records: Financial transaction data is retained for a minimum of 5 years from the date of the transaction.
• KYC and identity documents: Retained for a minimum of 5 years following account closure or the completion of the relevant verification process.
• Customer support communications: Live chat transcripts and email correspondence are retained for 2 years from the date of the interaction.
• Technical and usage data: Aggregated analytics data is retained indefinitely in anonymised form. Raw session logs are retained for 12 months.
• Self-exclusion records: Retained indefinitely to prevent re-registration by self-excluded players, even after account closure.

When personal data is no longer required and no legal retention obligation applies, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

9. Data Security

77bdcc implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 77bdcc servers.
• Encryption of sensitive data at rest, including payment details and identity document data.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role.
• Regular security assessments and vulnerability testing of platform infrastructure.
• Multi-factor authentication requirements for platform administrators.
• Automated anomaly detection to identify and respond to unusual access patterns or potential data breaches.

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 77bdcc will notify affected players as promptly as possible and will take immediate steps to contain and remediate the breach.

10. Your Data Rights

As a registered 77bdcc player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the support team via live chat:

• Right of access: You may request a copy of all personal data 77bdcc holds about you. We will provide this within a reasonable timeframe, typically within 30 days of receiving a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For identity-related data, correction may require re-verification.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where you object to processing. This right is subject to legal retention obligations that may require us to retain certain data even after account closure.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances, for example while a correction request is being resolved.
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format for transfer to another service, where technically feasible.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes. You may also withdraw consent for marketing communications at any time (see Section 12).

77bdcc will not charge a fee for exercising your data rights unless a request is manifestly unfounded or excessive. Requests that cannot be fulfilled due to legal obligations will be explained in writing with reasons.

11. Children's Privacy

The 77bdcc platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a player under 18 has registered an account and provided personal data, we will immediately close the account, delete the associated data (subject to any legal retention requirements for anti-fraud purposes), and return any deposits made where this is technically possible.

If you are a parent or guardian and believe that a minor has registered an account with 77bdcc, please contact us immediately via live chat so we can investigate and take the appropriate action. 77bdcc takes underage gambling extremely seriously and operates age verification checks on all accounts as part of its KYC process.

12. Marketing Communications

77bdcc may send you promotional offers, bonus notifications, seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers), and platform updates via SMS or email, but only where you have given your explicit consent to receive such communications.

You may withdraw your consent to receive marketing communications at any time by:

• Contacting 77bdcc customer support via live chat and requesting to be removed from the marketing list.
• Following the unsubscribe instructions included in any marketing email or SMS you receive.

Withdrawal of marketing consent does not affect your ability to use the platform or receive transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts), which are sent as part of the service regardless of marketing preference.

13. Changes to This Privacy Policy

77bdcc reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, registered players will be notified via their registered mobile number or email address with a minimum of 7 days' notice before the revised Policy takes effect.

The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of the 77bdcc platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with a material change, you may close your account before the effective date by contacting customer support.

14. Contact & Complaints

If you have any questions, concerns, or complaints about how 77bdcc handles your personal data, or if you wish to exercise any of your data rights described in Section 10, please contact us through the following channel:

• Live Chat: Available 24/7 within the 77bdcc platform. Our target response time is under 2 minutes.
• Email: [email protected] (plain text — not a clickable link).

When submitting a data-related request, please include your registered account username and a clear description of your request or concern to allow our team to assist you as efficiently as possible. We aim to respond to all data rights requests within 30 days of receipt of a verified request.

If you are not satisfied with our response to a complaint, you have the right to escalate the matter through the 77bdcc formal complaints process, details of which will be provided upon request via the live chat channel.